Holland Litho
**If possible, please do not order one profile card at a time. The cost is much higher that way**
- How do I enter the quantity if I want a full box?
- You must enter the box quantity that is listed in the item description to get a full box, otherwise you will get the number of pieces you enter.
- What if I have profile cards that I want to include my customers sku or logo on?
- You must send your list w/ all info to Emily Otto to order
- What if I cannot find a profile card that I need?
- If you come across any cards that are not loaded into the system please send an email to Emily Otto to get the card created and added to the site.
- Why do I see “amount available” at the top of my screen?
- To keep budgets on track you have been assigned an allowance. Please see your RVP or Emily Otto for more information.
- What is my password?
- Please email Emily Otto for username & password information.
Image Builders Company Gear Store
- What is my password?
- If you have never ordered apparel you will have to setup a username and password.
- See instructions
- If you have ordered but cannot remember your password, click on “forgot password” and you will receive an email to reset your password – it will come in your junk email
- If you have never ordered apparel you will have to setup a username and password.
- What is my promo code?
- If you are an Empire or SWM Territory Sales Rep, please contact Emily Otto for your promo code.
- What is my budget?
- If you are an Empire or SWM Territory Sales Rep, please contact Emily Otto for your budget allowance.
- How do I access the NHC tab?
- Only NHC Reps are able to access that tab for ordering uniforms. Please contact Emily Otto or your manager for more information.
- What are the VIP Baskets and why can’t I access them?
- The VIP Baskets are only available to RVP’s
- These are baskets that can be sent to welcome new customers or as a thank you to high dollar customers for their business.
- Why am I receiving an error when placing my order?
- If you are using a Novo company credit card you must make sure the billing address is listed as Novo’s corporate address – 8181 Logistic Dr. Zeeland MI 49464
- What is my lead time for stock and non-stock items?
- Stock items ship out in 24-48 hours
- Non-stock items or orders with a combination of stock/non-stock items ship complete with in 2 weeks unless it’s around a holiday. Peter Millar items typically take a little longer.
Displays/Product Samples
Lead Times
- Lead times for Sample Boxes: 10 boxes or less, 2 working days | 10 boxes or more 5 working days *limit 30 boxes per request
- Empire Displays: Lead times: 4 weeks
- Empire Racking: Lead times: If in stock, on the next truck
- L.J. Smith Displays: 6 weeks
Questions about displays
- For product samples or displays that require product or to be built, please send an email inquiry to actionrequests@novobp.com
- For showroom displays (printed material) please contact Jaclyn Tibbe